Terms and Conditions

Please read Carefully. This is a contract. By using this web site. You accept all terms and conditions of this agreement.

Customer Service

Our customer service department works hard to resolve any issues queries or questions that arise. Occasionally we make mistakes. Normally it is human error.  We want to fix it for you. If you have a problem  please email or call. If you haven’t heard from us keep in touch. We are here to help. Our customer services department is open Monday to Friday 9am to 4-30pm.

Payment

Deliveries: Credit Card /  Paypal /  Internet Transfer/ Bank Deposit

Show room pickup: Credit Card / Cash / Eftpos

Bank Details:  BNZ Bank

Name Bald Englishman

Account number:  02-0466-0269247-000

Ordering

Orders are shipped within two working days of receipt of payment. We use Courier Post track and Trace at your cost. We do not deliver at weekends.

Courier Post normally give a next day delivery service. Any delivery date given will be an estimate. We will not be liable for any costs, loss.  damages. charges or other expenses caused by late delivery.

Returns  / Refunds

Items for return must be authorized before sending.

Postage costs are non refundable.

Courier the item you think is faulty and would like to return.  If we accept the item is faulty we will refund the courier fee and replace your item. Items sent to us are your responsibility. We do not accept responsibility for any items by return to us.

Please contact us if you are in anyway unhappy with your purchase.

Important: All items are inspected on arrival. Returns or exchanges will not be issued if the goods are not in their original condition.

For hygiene reasons returns and exchanges must be returned without their being opened. Do not remove or replace the ties that hold the hair in place on the cardboard package. Any attempt to do so will make your item void and will not be refunded.

Clips occasionally come loose. These can easily be stitched back on using normal needle and cotton. We will replace any clip that is broken but not the whole set of extensions. Clips are considered a consumable part of the hair extension. Removing the ties indicates that you except that the hair is in good condition and suitable for use.

We reserve the right to make changes and alter prices without notice on this website.

Hair extensions do wear out. It’s hard to judge how long they will last. It depends on how individual customers treat and look after their hair. Some use irons, blow dryers, rollers etc. Not caring for them can ruin them quickly. Caring for them can make them last for many months. We will replace or refund under the Consumer Guarantee Act 1993.

We will not replace or refund extensions subject to normal wear and tear. Any extensions purchased after more than two weeks will be considered normal wear and tear.

Your personal details and emails are held solely for contact and ordering purposes. We do not share your details. 

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